Extreme Activity and adventure holidays including Team Building, Stag and Hen weekends, in Vilnius, Lithuania and the Baltic States

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	Extreme-Activities.com Terms & Condition (Please read it carefully) In these terms and conditions terms “we”, “our” and “us” means Extreme Activities, “you” refers to the person making the reservation and “group” includes all people travelling with you. It is assumed that you are the lead contact for your group and that all trip arrangements will take place between you and us. Subject to the terms relating to reservations your contract with us comes into existence when you place a reservation request and pay a deposit and we accept your deposit payment and issue a booking confirmation whether orally or written. This agreement will be governed by English Law and any disputes will be dealt with by the English Courts.
	1. Data Protection By giving us your name and personal details you consent for these to be used as necessary in processing your booking and complying with legal requirements (e.g. passing passenger lists to hotels and activities operators). We may also use your details to send you future holiday brochures or advise of special offers from ourselves - should you NOT want to receive these, please tell us. Sensitive personal information that you give us will only be used when it is necessary for us to communicate your needs to a destination hotel's and/or carrier's. 2. Making a Booking You must be at least 18 years old to make a booking with us, and all members of your group who are travelling must be 18 years or over. We do not regard submission of an enquiry form as confirmation of booking. You should first call us to ensure that your requirements can be met and to check availability. Any quotation by us shall remain open for a maximum period of 7 days from its date and is offered subject to availability. Unless otherwise stated, all prices quoted are inclusive of VAT. Whilst provisional bookings can be made over the telephone, full confirmation of your booking must be made in writing by letter, fax or e-mail. Upon receipt of this you will be issued with a confirmation voucher. In making a booking with us, whether by telephone, e-mail or in writing, acceptance of our booking terms and conditions is understood and in the case of groups bookings, that the person making the booking is responsible for making all members of his or her group aware of these conditions. 3. Paying a Deposit & Making Payment 3.1 Paying a Deposit Bookings cannot be formally confirmed without the payment of a deposit. A deposit of 30% from the amount of booking, must be paid upon confirmation of booking. In certain circumstances we may ask you to pay for event tickets at this stage if we feel there is a need to do so. If we have not received deposit within 7 working days of your verbal confirmation, we reserve the right to cancel the reservation. 3.1 Final Payment: Final payments of the balance of the cost of your trip are due no later than 21 days prior to your date of departure, unless arranged otherwise with one of our team member. 3.2 Payment Methods: We can accept payments in the following ways: By cheque, made payable to “Websource Europe Ltd” (see Note) By bank transfer by Internet or telephone - details can be provided upon request but at least 5 working days should be allowed for payments to reach us, Note: Please be advised that we may cancel the reservation if a promised cheque is not received or does not clear upon presentation. Payments can only be received by or refunds made to the one person or company making the booking or nominated as group leader. Individual payments cannot be accepted. If full payment is not received by the date specified by us, then we reserve the right to cancel your reservation and cancellation charges will apply as detailed below. 4. Changes by You: You are free to make amendments including amendments relating to the number and identity of people in your group, the activities selected and the accommodation required (“Amendments”) to your booking up to 7 days prior to the date of departure. After this time Amendments can be made only with prior agreement from us. If you want to change your booking in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. To make amendments is free of charge. For bookings made within 14 days of your weekends, your group details and requirements are required immediately and can only be changed in exceptional circumstances. Cancellations: All cancellations must be received in writing and the date of cancellation is that upon which written cancellation is received. Cancellation charges are as follows: Less than 14 days from date of departure (“DOD”): 50% of the total value of your Brilliant Weekend Between 28 and 14 days from DOD: 25% of the total value of your Brilliant Weekend More than 28 days from DOD: Is free of charge. 5. Late Bookings: For bookings made within 28 days of departure, the full balance is due along with your deposit. Final numbers and full rooming list must be provided within 3 days of making your booking. 6. Terms and Availability: In the unlikely event that our suppliers' terms and/or availability for your group changes after you have made a booking, we will do everything possible to ensure you experience as little disruption as possible. We offer services on behalf of our suppliers and do so in good faith. If we are unable to make alternative arrangement in the case of a supplier cancellation then we will offer an alternative or a refund for that part of your booking. In any event, we shall not be liable for any delays or any failure to perform any of our obligations under these conditions, or any third party obligations, caused by any factor beyond our reasonable control, including but not limited to acts of terrorism, natural disasters, poor weather conditions and the declaration of war. 7. Price Changes: We are confident that at the time of booking, the price of your weekend will not change. All prices quoted by us are based upon costs current as at the booking date. However in some circumstances prices changes may be unavoidable. If you have made a booking with us more than 56 days prior to your date of departure and our costs should significantly change after having taken your booking we will do our best to notify you of any likely change in price no later than 35 days before you are due to travel. You are then free to cancel all or part of your booking within 7 days of this notification. If you don’t cancel then we assume that you have accepted this price change. 8. Overseas Assistance You will normally receive a contact number of our locally based representative to assist you. We, or our representative, will offer prompt help to you if you suffer any difficulty while you are on holiday as a result of our supplier’s, or their employee’s proven negligence. If our suppliers can exclude or limit liability under any international convention, we will rely on that exclusion or limitation. Any compensation we pay for claims against us, other than compensation for personal injuries, will not be more than the invoiced cost of your holiday arrangements made with us. 9. Our Liability: Provided that nothing in this condition shall operate so as to exclude our non-excludable liability in respect of death or personal injury caused by our negligence, or to affect your statutory rights as a consumer, or to exclude liability for fraudulent misrepresentation: we shall not be liable to you or your group in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which you or your group may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of these conditions by us our representatives or agents, in a sum which is greater than the price of your trip; and we shall not be liable to you or your group in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss of profits and/or less of production or any indirect or consequential (including economic) loss of any kind which you, your group, or any member of your group (including negligence) in the performance of these conditions by us our representative or agents. 10. Health and Safety: We put a lot of effort into ensuring that our suppliers adhere to strict safety standards and are covered by the appropriate risk assessments and insurance. In return you and your group undertake to comply with all instructions relating to your trip received from us or any of our suppliers from time to time and to take such other steps sufficient to ensure, so far as is reasonably practicable, that your trip will at all times be safe and without risk to health. As a result, you may be asked to sign disclaimer forms prior to commencement of some of your activities. Also some of the activities have age, height, weight or other special restrictions. If you feel that any of your party or group may fail to meet these then you must let us know at the time of booking your weekend. 11. Travel Documents It is your responsibility to have valid travel documents, passports and visas. If we or your carrier are fined as a result of you holding incorrect documents, you will indemnify us and we will ask you to pay this amount. We are not responsible for your access into any country and we will not be liable if you are refused entry or deported from any country for any reason whatsoever. 12. Behaviour: As a customer of Extreme Activities you are expected to respect your environment and other people around you. We can end your holiday if your behaviour or that of any member of your party is likely in our opinion to cause distress, damage, danger to or to annoy our other customers, employees, property or anyone else. All suppliers and hotels have every right to terminate, without notice, your stay or activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them. We accept no liability for any accident or misadventure that occurs while any of your group is under the influence of drink or drugs. If you are prevented from travelling because any person in authority thinks you appear to be unfit to travel or likely to cause discomfort to or disturb other passengers, we will not be liable to complete your holiday arrangements, and will not be liable for any refund, compensation or any other costs you have to pay. We cannot accept liability for the behaviour of others in your venue, activity, accommodation or flight, or if any facilities are removed as a result of their action. 13. Complaints: Should a customer wish to lodge a complaint, they must submit the complaint in writing and it may be served either by post or by email. In all instances where the complaint relates to a third party service provider, the customer must first raise the issue directly with the service provider, to provide them with a chance to rectify the situation.